How do I return my mattress?

How do I get started?

First, please fill out this form to start your return. After we receive your return request, we'll share some return options with you via a scheduled pickup or donation.

If donating, please be mindful that only organizations approved directly by Tuft & Needle will be accepted. Should you donate to an organization that was not yet approved by our team, your refund will not be issued.

If we're unable to help you find a charity to donate to in your area, we'll always find an alternate way to help you return the mattress; you'll never be stuck with something you don't love!

How do I receive my refund?

After your mattress is picked up or donated, we can process your refund. It takes 5-10 business days for your refund to return to your original form of payment. If you choose to donate, you will be asked to upload a scanned or photographed copy of your donation receipt using a link we provide. We'll process your refund after receiving the donation receipt.

Hawaii, Alaska, same-day, and in-home setup plus old mattress haul away are non-refundable.

Please note: If you purchased from Amazon, Lowe's, or another third party, their return process will be different. Returns on items purchased through these third-party companies will need to go directly to them by their preferred return methods. You can learn more about Amazon and Lowe's returns, see the related questions below.

Terms & Conditions

Our return policy allows for one return per household, per year. This means we can only return and refund one mattress purchased within the same year.