How do I make a warranty claim?
Having an issue with a product? Here’s what to do.
Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. For example, our mattresses have a 10-year limited warranty. This covers a number of things such as compressions deeper than 3/4", sagging, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching.
If you're experiencing one of these issues, we're here to help! Use the following tips and instructions to process a warranty claim on your mattress.
Skip to the bottom of this article for quick info on how to request a warranty claim on another Tuft & Needle product.
First, here are some things to check.
- Check your foundation. If you're having a mattress issue, we've found that unevenness or sagging can occur when the frame or foundation you're using isn't supporting the mattress properly.
- Rotate your mattress. It's completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks-in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Okay, checked those things. Now what?
To request a warranty claim, please fill out this Mattress Warranty Form. No worries, it should take about 5 minutes and will walk you through the process step-by-step.
For other accessory & furniture issues. Using the"Ask" feature on this chat box, email us a quick description of what you're experiencing along with pictures and your current address, and we'll get back to you once we review your message. We'll just need to see photos or videos of the issue to help us diagnose how to best help. For instance, if your furniture is squeaking a video might be better than a photo. Additionally, we'll need a photo of the product tag(if present on the product). Typically, this is enough for us to help, but if we have any further questions, we will reach back out to you!