Sam's Club Returns/Exchanges

If you purchased a T&N mattress through Sam's Club and would like to return it, that will be handled directly by Sam's Club. At this time, their policy is to have the customer bring the mattress back to the store.

It's best to contact the Sam’s Club Customer Service line at 1 (888) 746-7726 first to initiate the return before contacting the store you purchased from/picked up from. 

If you're interested in an exchange, it's typically best to return and then repurchase, in which case you'll want to contact Sam's Club at the number above. 

If you experience any issues with your return, please feel free to contact us here at partnercx@tuftandneedle.com and we'll be happy to see if there's anything we can do to help!