How do I return if I purchased through Amazon?
Any T&N products purchased on Amazon will be returned directly through Amazon. To start a return within the 100-Night Sleep Trial for your mattress, call 866-423-5353 to reach Amazon's Special Handling Department. They will be best able to help with your mattress return.
Returns through Special Handling do not require you to recompress the mattress for a return shipment. If you are being advised to recompress the mattress or pay for a return shipment, request to be transferred to the Special Handling Department.
You may initiate the return of all other T&N products (excluding mattresses) through your online Amazon account.
Please keep in mind that pillow orders placed through Amazon.com will only have a 30-Night Sleep Trial. All mattress and pillow orders from Amazon.ca will also only have a 30-Night Sleep Trial.
If you have any questions about your Tuft & Needle Amazon purchase, please feel free to reach out to our Customer Experience team at email@example.com.