How does the limited warranty work if I purchased through Amazon or an authorized retailer?

T&N products purchased through Amazon are covered by our limited warranty. If you believe you’re experiencing a defect in your T&N Mattress, please fill out this form: Tuft & Needle Warranty Claim Form.

If you believe you’re experiencing a defect in another T&N product, please email us at with the following items:

- Name and email address on the Amazon order and account
- Billing address used for the Amazon order
- Amazon order number
- Screenshot of the Amazon order invoice
- Pictures of the issue
- Pictures of the tag(s) on the product
- Current shipping address

Once we have that, we’ll walk you through how to photograph the issue so we can take a closer look.

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