How does the limited warranty work if I purchased through Amazon or an authorized retailer?
T&N products purchased through Amazon are covered by our limited warranty. If you believe you’re experiencing a defect in your T&N Mattress, please fill out this form: Tuft & Needle Warranty Claim Form.
If you believe you’re experiencing a defect in another T&N product, please email us at email@example.com with the following items:
- Name and email address on the Amazon order and account
- Billing address used for the Amazon order
- Amazon order number
- Screenshot of the Amazon order invoice
- Pictures of the issue
- Pictures of the tag(s) on the product
- Current shipping address
Once we have that, we’ll walk you through how to photograph the issue so we can take a closer look.