How do I exchange my Tuft & Needle item?
If you're still within your 100-Night Sleep Trial and purchased directly through Tuft & Needle, you do have the ability to exchange for a new product.
Give us a call at 877-842-2586 so we can walk you through the process. We'll place your new order over the phone, charge the difference in cost between the two items (or refund the difference accordingly), and walk you through the steps for the return of the original product.
Please keep in mind that an exchange will void the ability to return within the sleep trial for the new product. You can learn more about our 100-Night Trial here.