How do I track my delivery?
- Barcode label unreadable and replaced: The label on the package was damaged so FedEx printed a new label and replaced the old one. Your package will continue its transit and deliver like normal.
- Local Weather Delay - Delivery not attempted: Occasionally local weather (or weather along a specific delivery route) can delay delivery. By default, delivery is reattempted once the weather permits.
- Customer not available or business closed: FedEx’s standard delivery hours are Monday-Friday between 8a-8p. A signature is not required for T&N packages and drivers are encouraged to use their discretion when making these deliveries. This alert may be generated by a number of scenarios, but most often relates to one of the below situations.
Your tracking information will be emailed to you as soon as the first product on your order that is ready to be shipped leaves our facility and is on its way. This email will include a link with shipment information for all items on your order, and from here you can track each of them individually on each product's separate tab.
For most products, it usually takes 1-2 business days to receive the shipment tracking email, but it can take up to 5-7 business days depending on manufacturing. We recommend keeping an eye on your spam folder as well as your inbox since a lot of business emails are directed there automatically.
If at any time your tracking status is listed as ' pending', this usually indicates a package has been delayed beyond the originally estimated delivery date. This is not uncommon or cause for alarm. Many FedEx stations are sorting shipments at a slower rate than usual because of staff shortages and an influx of packages.
The status on your tracking page should update to reflect a new estimated delivery date once it is available, but if the tracking remains in the “pending” status for more than 10 business days, feel free to contact FedEx directly at 1-800-463-3339, or reach out to us at 877-842-2586 or firstname.lastname@example.org.
If you receive notice of a shipping exception, these occur when a package is temporarily delayed while in transit. Every effort is made to deliver packages as soon as possible, but here are some examples of common delivery exceptions and what they may mean for you.
A driver may not feel comfortable leaving a package unattended at a residence so they will reattempt delivery the next business day. Your tracking will update to reflect the new delivery date. If you would like to provide delivery instructions for your driver, please reach out to our Customer Experience team at 877-842-2586 or contact FedEx directly at 1-800-463-3339.
If your shipping address points to a business that is closed or inaccessible when delivery is attempted, the driver will re-attempt delivery the next business day. If you need to change the delivery address on your order, please reach out to our Customer Experience team at 877-842-2586.
Please note: FedEx makes 3 consecutive attempts (excluding weekends and major holidays) to deliver a package before returning it to us.