General
- Is shipping free?
- The FedEx tracking link for my Tuft & Needle order says 'pending' - what does that mean?
- I have a shipping exception on my FedEx tracking, what does it mean?
- How long will it take for my order to arrive?
- Do you remove old mattresses?
- Where and how will my order be delivered?
- What do I do with my old mattress?
- Do you ship internationally?
- Where's my tracking information?
- I have specific delivery instructions, where do I submit these?
- Is a signature required/can I add a signature for delivery?
- Do I need to be at home for my delivery?
- Do you ship to Alaska and Hawaii?
- Lost or Stolen Packages
- I ordered/received the wrong item-now what?
- Can I delay my delivery?
- Do you deliver to APO or FPO addresses?