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General

  • Is shipping free?
  • The FedEx tracking link for my Tuft & Needle order says 'pending' - what does that mean?
  • I have a shipping exception on my FedEx tracking, what does it mean?
  • How long will it take for my order to arrive?
  • Do you remove old mattresses?
  • Where and how will my order be delivered?
  • What do I do with my old mattress?
  • Do you ship internationally?
  • Where's my tracking information?
  • I have specific delivery instructions, where do I submit these?
  • Is a signature required/can I add a signature for delivery?
  • Do I need to be at home for my delivery?
  • Do you ship to Alaska and Hawaii?
  • Lost or Stolen Packages
  • I ordered/received the wrong item-now what?
  • Can I delay my delivery?
  • Do you deliver to APO or FPO addresses?

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