In-home setup plus old mattress haul away concerns
If you've been following the delivery of your mattress to the nearest RXO station and notice it has been delivered, know that the common delivery check-in period is 1-2 business days, but depending on the volume at that station it can sometimes take a bit longer.
Sometimes RXO will call instead of email to schedule the delivery, so check your messages just to be sure.
If you haven't received an email notification or a phone call in 5 business days after the mattress or mattresses have been delivered to the station, please do not hesitate to reach out to our Customer Experience team at support@tuftandneedle.com or call 1-877-842-2586.