Lost or Stolen Packages

If you've been following the delivery of your packages and notice that your package has been delivered but you can't locate it, follow these steps:

1. Check the area around your home; sometimes FedEx will deliver to a side door or try to hide the package to keep it secure.

2. Ask a neighbor; sometimes a neighbor mistakenly receives the package or brings it in for safekeeping.

3. If you're in an apartment complex, check your leasing office or mailroom. Some apartments require packages of a certain size to be delivered to the office or lobby.

If you've tried all the suggestions that apply, please contact us and we'll begin a trace with FedEx. A trace can take 2-3 business days; FedEx will attempt to locate the package and check for misdelivery. If the package was delivered to the wrong address they will try to retrieve and redeliver it. 

You can contact us via email at support@tn.com or by phone at 1-877-842-2586.