Where and how will my order be delivered?

All Tuft & Needle products ship separately and a signature is not required for standard FedEx deliveries. You will receive a shipping confirmation email with a tracking link once an item on your order ships. Tracking information can also be located on the Order Receipt Page once a package is in transit.

FedEx drivers will attempt to deliver packages to the front door(if they have access to it) or wherever packages are typically received at multi-dwelling units(such as mailrooms or leasing offices).

Shipping dimensions vary by product and can be found on the size charts located below the product images on each product page, under "Dimensions, Materials & Care".

Frame Customers:

All Wood Frames and Contrast Platform Beds are delivered by our partner CEVA. This is not an expedited delivery service. Customers will coordinate delivery with CEVA in advance. CEVA will deliver to the front door and a signature is required by default. Please note: CEVA will not be responsible for bringing the frame inside the home or setting it up.

In-home setup plus old mattress haul away Customers:

In-home setup plus old mattress haul away is not an expedited delivery service. Customers will work with our partner XPO to schedule a delivery date in advance. A signature is not required, but an adult 18+ must be present on the scheduled delivery date to provide access into the home for the delivery, mattress setup, and mattress removal. In-home setup plus old mattress haul away is only available for our mattresses at this time. Any other items purchased will be delivered via FedEx (excluding the Wood Frame) and are not included in the service. Please note our in-home setup delivery partners have the discretion to refuse the removal of any mattress with stains or potential infestation. This decision is completely up to the delivery drivers.

Please note: All of our shipping partners are experiencing longer-than-usual processing and delivery times due to increased safety protocols and an influx of orders as a result of the COVID-19 pandemic. Please plan ahead and be mindful of potential delays in scheduling or receiving your products.