Where and how will my order be delivered?
All Tuft & Needle products ship separately via standard FedEx delivery, with no signature required.
You will receive a shipping confirmation email with a tracking link once an item on your order ships. Tracking information can also be located on the Order Receipt Page once a package is in transit.
In-home setup plus old mattress haul away Customers:
In-home setup plus old mattress haul away is not an expedited delivery service. Customers will work with our partner RXO to schedule a delivery date in advance.
A signature is not required, but an adult 18+ must be present on the scheduled delivery date to provide access to the home for the delivery, mattress setup, and mattress removal.
In-home setup plus old mattress haul away is only available for our mattresses at this time. Any other items purchased will be delivered via FedEx and are not included in the service.
Please note our in-home setup delivery partners have the discretion to refuse the removal of any mattress with stains or potential infestation. This decision is completely up to the delivery drivers.