Do I have to ship the mattress back in its original box if I decide to return it?

For direct mattress orders where the mattress has been opened, instead of shipping it back to us, we'll work with you to have the mattress picked up through our partner, RXO, or donate the mattress to a local charity or non-profit organization.

If donating, please be mindful that only organizations approved directly by Tuft & Needle will be accepted. Should you donate to an organization that was not yet approved by our team, your refund will not be issued.

If the mattress is unopened, then we would arrange for a FedEx pickup of the unopened box.

To learn more about returning your mattress, click here.

Our return policy allows for one return per household, per 12 months. This means we can only return and refund one mattress purchased within the same 12 months.