Is a signature required/can I add a signature for delivery?
A signature is not required for packages shipped through our default shipper FedEx Ground, which means you do not have to be home when delivery is attempted. FedEx drivers will attempt to deliver packages to the front door (if they have direct access to it) or wherever packages are typically received at multi-dwelling units, such as mailrooms or leasing offices. Three consecutive delivery attempts will be made before FedEx will return a package to us.
At this time, FedEx is unable to guarantee Signature Requests as part of their COVID safety precautions.
Please note: All Wood Frames are delivered through our partner CEVA and do require a signature. If you need to waive the signature requirement for any reason, please email our support team at firstname.lastname@example.org for assistance.