I have specific delivery instructions, where do I submit these?

If you have any instructions that will help your FedEx driver locate or gain access to the delivery location, feel free to contact FedEx directly at 1-800-463-3339 (be sure to have the tracking number handy) or sign up for a FedEx.com account to manage your deliveries.

You can also reach out to our support team at support@tn.com or 877-842-2586 with any requests—the sooner we receive these, the better!

Please note: We cannot guarantee FedEx will carry out special requests, including delivery on a specific day or time; a phone call ahead of delivery; or bringing packages inside the home. We will do our part to share any info you provide that may aid in delivery, but drivers will use their discretion in honoring these requests.

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